Job Description

• Plan daily work activities in advance, take ownership of assigned responsibilities, and ensure all completed tasks are properly documented.
• Conduct field visits to clients’ workplaces as needed to deliver reliable, timely, and professional customer service.
• Perform preliminary client assessments for individuals who have already passed the company’s qualification process.
• Maintain regular contact with assigned corporate customers and support business development campaigns in collaboration with commercial relationship executives.
• Track assigned service requests and identify cases that require additional follow-up, reprocessing, or return for further action.
• Keep customers informed about the progress, current status, and final outcomes of their personal credit applications.
• Maintain accurate records of client visits, customer communications, application details, follow-up activities, and other service-related matters.
• Address customer questions and concerns in a courteous and professional manner, ensuring issues are handled efficiently and the customer experience remains positive.
• Work closely with relevant internal departments to obtain information, resolve outstanding issues, and ensure client requests are completed within the required timeframes.

Job Details Experience

• A completed higher education qualification in a relevant academic field.
• Previous experience in customer service, field operations, client relationship management, or a comparable professional role.
• Willingness to work mainly in the field, with most working hours dedicated to client visits and the remaining time allocated to documentation and administrative tasks.
• Strong planning, organizational, and time management skills, with the ability to manage daily responsibilities effectively.
• Excellent interpersonal and verbal communication skills, with the ability to build and maintain professional relationships with clients and colleagues.

About Company:
ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.